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FAQ

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 12-25 business days for international orders to arrive and 2-5 business days in the USA. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Standard international shipping cost is $4.95 (it might be higher for some countries). Shipping for orders over $100 is completely FREE. 

Q. Where is your company located?

A. We have an office in the beautiful country: USA; Supply warehouses in: USA and Asia

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies (depends on your location), you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us at support@urbanwanted.com if you don't receive one within 24 hours. 

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